That seems to have worked for several people. System doesnt let me open the file and unlock HDD. So, when i try to unlock the HDD using the file provided by WD, i see below prompt. I just did this and my drive works again on Catalina! Level 1 8 points Accessing WD external hard disk Im trying to use my personal Western digial external hard disk (My passport model). From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items.īefore updating your security settings, you’ll need to enter your password one more time before saving.

It will then prompt you to enter your Passport password. I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! Here’s a link to the WD security download for Mac: I found this post on the WD forums, which appears to be discussing the same issue with the Passport not unlocking. There are two separate versions listed on the Seagate site, one for macOS 10.10 to 10.15, and another for the Macs running an Apple silicon chip.Have you tried updating the hard drive’s software? Or, if you bought an external hard drive from Seagate, it should come with Paragon Driver to let you read and write data interchangeably on Windows and Mac without formatting the drive. The drive is encrypted, meaning you cant access it in any way until youve decrypted the disk.

You can use a third-party app to write to an NTFS disk on a Mac. As a consequence, you won’t be able to add, change, or delete files. Popular Support Articles for this Product. On macOS, you can only read disks in this format, not write to them. Support / My Passport WD Legacy Products / My Passport. Exceeding the maximum of 5 password attempts will result in a 5 Incorrect Attempts message. Entering the incorrect password will result in a Invalid password message. Is your external hard drive showing up as “read only” on your Mac? This usually happens because the drive is formatted with Microsoft’s NTFS file format. Follow the steps to resolve an invalid or forgotten password on a WD My Passport or My Book External Drive.

Here’s a guide to macOS disk permissions to help you understand the technical concepts. Index Password Protecting the Drive Unlocking the Drive Unlocking the Drive with the WD Security or WD Drive Utilities software Unlocking the Drive with. This lets you set the permissions to Read & Write to yourself while keeping the read-only for other users. If this is a drive you formatted yourself, you can change the individual permissions in the box above.

You won’t see this option if the external storage is used as a boot drive or a Time Machine backup drive.

How to unlock my passport wd